Delivery and Returns

Certain products on our website are made to order and returns are not accepted. This statement is clearly stated on the product detail pages.

To create a return request, you must fill out the " Contact Form " on our website. You must select the option you want to process in the contact form and fill in your explanations. After we receive your contact form, we will get back to you via e-mail.

Products sent to us without filling out the contact form will not be accepted.

You must make your exchange or return request within 7 days. If the request is not made within the specified period, exchange or return cannot be made.

A shipping code will be sent to you via e-mail regarding your return. You can send your cargo to us with the cargo company we have an agreement with using the shipping code sent.

If you want to send your package with a different cargo company than the one we have an agreement with, the entire shipping fee is your responsibility. Cargos sent with a payable fee to other than the one we have an agreement with will not be accepted by our company.

You can deliver your package to the nearest contracted cargo branch by entering the contracted cargo customer code that you received via e-mail. Please have your tracking number with you.

Once the products we receive are reviewed for compliance with the return conditions and your return request is approved, your refund will be made by us within 5 business days. The reflection period for each bank's account is different, after we make your return, you can query your transactions awaiting authorization from your bank.

Products that have been used, lost their originality and do not have any labels on them are absolutely not exchanged or returned.

Exchange and return of products that are damaged due to use (torn, deformed in the model, broken, etc.) are not accepted.

Products that have been tested with strong-smelling perfumes or deodorants that may leave marks will not be accepted for exchange or return.